Electricity: BEDC begins mass disconnection of illegal consumers
By Innocent Okoh
September 28, 2021
It’s no longer business as usual for illegal electricity consumers and those with other infractions that could hinder the smooth operation of Benin Electricity Distribution Plc (BEDC) In its retail states, as the company has begun a network clean up exercise.
The consumers in Government Reservation Area (GRA) and Boundary Road in Benin City, Edo State, have started feeling the impact of the exercise as the network clean-up has started with a mass disconnection.
The company’s team comprising business unit and service centre officers in these locations, were noticed combing the area for illegalities, while interacting with customers to identify problems affecting them as a feedback for service improvement.
The team directed customers to its Customer Complaints channels to resolve complaints/issues, and encouraged indebted customers to partake in the newly introduced Debt Rescheduling Scheme.
According to the Chief State Head, in Edo, Mr Abel Enechaziam, who led the team on the exercise, “we used the exercise to send message to non-responsive customers that BEDC will not allow infractions within the network. The interaction was friendly, business-oriented and assisted many resolve their issues, while several disconnections took place among those hugely indebted or illegally connected.”
“The whole essence was to enable customers know that BEDC services in terms of energy distribution is sustainable if they pay their bills”, Enechaziam said.