BEDC BOOST CUSTOMER CARE TO TACKLE FAULTS THIS RAINING SEASON.
…… Releases 08039012323 as customer care number.
By Innocent Okoh
26 January, 2022.
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As the raining season set’s to commence in full gear, the Benin Electricity Distribution Company, BEDC, said it has increased the company’s customer care personnel for quick response to issues of wire tripping, wire cuts and pole falling often experienced during rains.
The company disclosed this recently in an interview with our correspondent at their corporate headquarters in Benin city, Edo state capital. It’s Public Relations Officer, PRO, Ibe Odoh, who spoke on behalf of BEDC, said in addition to the engagement of more customer care personnel they have equally mandated the technicians and engineers on ground to clear all fault as soon as they get to know or reported.
According to him; “We at BEDC all we have to do to mitigate against issues of tripping, wire cut and pole falling during raining season is, first, increase personnel in our customer care. So that they can also respond to all these faults immediately because we know at times customers experience pole falling, wire tripping and all those things. So the first we are able to do is ensure people on ground respond to fault. We also tell our customers to please report once they experience or see any fault like pole falling, wire cut or tripping to any of our offices, the head of our business unit or call center.
“So the essence is; quick response to fault. We have mandated the technicians on ground, the engineers on ground that in this season as they see all those fault the first thing is fault clearing, they should be able to respond to the fault as quickly as possible. Secondly; for us we are going to do a lot of preventive maintainance when this rain comes, we have done a lot of maintainance, we have also improved the network so that they will be able to absorb this faults during the raining season because we will not be able to do much during raining season. So we have put a lot of things in place like preventive maintenance and solidify the network.
The PRO further said; “We also understand that there are somethings that are beyond us, so during this period we are able to tell our customers that preventive measures are very important to avoid outages. So they should go through the wires and separate the ones that are touching as a result of heavy breeze or cut the over grown trees, prune them down so that the trees won’t be touching the wires.
He also used the opportunity to commend the anti-cult security group of Ilah Community in Oshimili North LGA area of Delta state, for their brave efforts at securing BEDC property, which paid off recently when they apprehended some vandals who destroyed six transformers within the community.
Ibe Odoh, then urged Communities and customers to be vigilant of vandals and some people posing as BEDC staff tampering with transformer in their locality. He said the company and Community are in good partnership. “For us in BEDC, we want every Community to take ownership of transformer because before now Communities have been accusing BEDC of vandalizing their transformer. So we want them to take direct ownership of these transformers. That’s why we fence and lock our transformer, we always want collaborative effort with the communities, so that anytime a BEDC staff is coming to work on the transformer ensure a Community member is always there with the BEDC staff. Before any BEDC staff enter a transformer they should first contact the community.
Speaking further on customer care and bill payment, he said! “Electricity is one of the major driver of social development in the country. The customers should pay for what they consume, even if you have estimated billing, go to the right channel to make your complaints and that issue will be resolved. We have a robust customer complaints mechanism put in place for customers to make complaints. Please pay for your bills because if you don’t pay for your bills the ability to give superior Service will be impossible, it will be affected because customers want power, customers want good transformers, customers want meters but we need money to also service all those things, we need to expand our network, we need to rehabilitate the old ones and we need to expand as well.
“We are also telling customers to pay their bills as at when due. Pay for what you consume, all our customers should their bills through the available channel POS and not to any of our staff, so that you can get your receipt as soon as you pay. And our customer care number is; 08039012323 and in case any of our official is demanding money just call: 09038857885 to report”. He said.